How can we help?

Please don't hesitate to contact our team, who will be happy to answer any questions you may have.

Phone: 01733 230499
Email: info@tm-interiors.co.uk

Our Customer Service team are available Monday to Friday between 10am and 4.30pm (UK).

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Please don't hesitate to contact our team, who will be happy to answer any questions you may have.

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General

Is there a minimum order?

How can I place an order with you?

Can I order by telephone?

Can I order from overseas?

Can I order via email?

Why do you take payment before the order has been shipped?

How I get a quote from you?

How can I check the status of my order?

I have a VAT or EU VAT number can I order without being charged VAT?

How do I make payment online?

Ordering

Do you accept American Express?

Can I make a bacs payment or wire transfer?

The price has changed from the last time I visited why?

Are you prices inclusive or exclusive of VAT?

Payment

How much do you charge for delivery?

How long does delivery take?

Pricing

Do you do a next day, express delivery service?

Can I have my order shipped to a different address?

Which couriers do you use?

Do I need to sign for my item?

Can my order be left with a neighbour or somewhere?

Can I track my order?

Once I receive your confirmation email confirming dispatch when is my order delivered?

Can I have my order delivered on a particular date/day?

What happens if my parcel arrives and it is damaged?

Can I have my order delivered on a Saturday?

What if I miss the delivery?

Can I cancel my order?

Delivery

How do I cancel my order?

Can I change or add anything to my order?

I wish to return my order, can I?

What happens if I ordered the wrong colour?

I have one/two rolls of wallpaper left over from my order can I return these to you?

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