FAQs
General
Ordering
The minimum order is 1 metre of fabric , unless a different quantity is imposed by a particular fabric company. In these cases, this should be advised upon ordering.
After 1 metre, any additional fabric can usually be ordered in 10 cm increments.
The minimum order is for 2 rolls or 2 metres of wallpaper , unless a different quantity is imposed by a particular company, and again in these cases, this should be advised upon ordering.
Unfortunately we had to impose a minimum order quantity on rolls of wallpaper as we found customers purchasing 1 roll from us when they thought they would be short and then returning it when they realised they did not need this. We would advise all customers that if they are in doubt as to how many rolls they require it is better to reserve an extra roll or two from the same batch.
Certain fabrics and wallpapers can only be ordered in full pattern repeats, rather than by the metre. In these cases this information will be shown within the product details for that fabric.
We are not permitted to supply all products internationally. If you require delivery to an address outside the UK and are in any doubt then please contact us before placing your order so we can confirm whether we can deliver to you. We do not take responsibility to find out if you are required to pay any import duties or taxes on any goods purchased, and therefore you are responsible for these themselves. We can deliver anywhere in the world if you use our made to measure custom curtains, blinds and upholstery services, contact for further details.
Send us your requirements to [email protected] and again we can check stock availability and confirm price and delivery with you. Then if your happy to proceed you can call us with your payment details, or we can send you an invoice via PayPal or even a secure payment link.
We will then add your order to our database and email you a receipt and you can also track the status of your order online.
One of three ways
1. On the product detail page under +moodboard is a Request A Quote Button please click on this which will open up a pop up window which will then allow you to submit your enquiry based on the product detail page your are on. Please add any further information such as curtain measurements if you require a curtain quote.
2. Simply open up your email software and email us at [email protected]
3. If you would prefer the more personal approach then don't hesitate to pick up the phone and call us on 01733 230499
Payment
Pricing
Delivery
In the unlikely event of this happening but if in the event that there has been any damage to the order in transit to you, please advise us by 12 noon the day after delivery, so that we can instigate a claim with the courier.
We will then arrange for the damaged parcel to be collected from you, and a replacement to be sent to you as quickly as possible.
If the order has not been processed by the fact the order status in your account page has not been updated to "order in progress" then it is possible to cancel the order in full. If the order has been placed in progress then it still is possible to cancel but because some of the items we sell such as fabrics and wallpapers sold by the meter are classed as be-spoke you may incur a handling charge as a cancellation fee. Please refer to our refund policy by clicking here.
This does not affect your statutory rights.
Cancellations/Changes
Of course under the Distance Selling Regulation Act you may return any product purchased from us for a full refund so long as you inform us in writing or by email within 7 days of your order being delivered, and the item(s) are in their original packaging undamaged. We do appreciate your business so will assist you in anyway possible.
However please note that a cut length of fabric, trimming or wallpaper sold by the meter is classed as a bespoke item, in that the specific length has been cut especially for you.
Please refer to our refund policy here.
This does not affect your statutory rights.
Samples
Get support
- Contact usHow can we help? Please don't hesitate to contact our team, who will be happy to answer any questions you may have. Phone: 01733 230499 Email: [email protected]
- Call usOur Customer Service team are available Monday to Friday between 10am and 4.30pm (UK).
- Call us: +44 1733 230499